Returns & Refunds

Returns & refunds

If a HIVOLT garment is not right for you, we will put it right.

Before you send anything back

Message us through the contact page with your order number and what you would like to do. A real person answers every message, and we will confirm the return window and address that apply to your order before you post anything.

Condition

• Unworn and unwashed, with any tags still attached.
• In a condition that allows the garment to be resold.
• Please include your order number with the parcel.

Refunds

Once your return is received and checked, your refund is issued to the original payment method. Card issuers usually take a few business days to show it.

Faulty or incorrect items

If a garment arrives faulty, damaged, or is not what you ordered, contact us with your order number and a photograph. We will resolve it — you will not be out of pocket for our error.

The refund policy is the governing document for all returns.